Flexy-Pay Privacy Policy

At Flexy-Pay, we value and respect your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information. By using our website and mobile app (collectively, "the Service"), you consent to the terms of this Privacy Policy.

1. Information We Collect

We collect data necessary to provide you with secure, personalized, and efficient services. This includes:

Personal Information: Information you provide during registration, such as your name, email address, phone number, and identification details.
Transaction Information: Details related to transactions conducted on Flexy-Pay, such as payment amounts, recipients, and transaction dates.
Device Information: Data about the device you use to access the Service (e.g., IP address, operating system, browser type).
Location Data: With your consent, we may collect location data to enhance features like fraud detection and location-based services.
Cookies and Tracking Technologies: We use cookies and similar technologies to improve your experience, analyze site usage, and personalize content. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

Flexy-Pay uses your data to provide, personalize, and improve our Service. Specifically, we may use your information for:

Service Provision and Enhancement: To process transactions, manage accounts, and provide customer support.
Security and Fraud Prevention: To monitor and protect against fraudulent activity, unauthorized access, and other security threats.
Personalization: To offer tailored recommendations, services, and promotional offers based on your usage.
Legal Compliance: To comply with applicable legal requirements, including anti-money laundering (AML) and anti-fraud regulations.

3. How We Share Your Information

Flexy-Pay does not sell your personal information. We only share your data under specific conditions:

Trusted Service Providers: We may share information with third-party providers who help us operate our platform, such as payment processors and identity verification services. These providers adhere to strict data protection standards.
Legal Requirements: We may disclose information if required by law, such as to comply with legal processes or protect the rights, property, or safety of Flexy-Pay, our users, or the public.
Corporate Transactions: If Flexy-Pay undergoes a business transaction, such as a merger or sale, your information may be transferred as part of that transaction, subject to this Privacy Policy.

4. Data Security Measures

We take the security of your information seriously and implement the following measures:

Encryption: Sensitive data is encrypted using SSL/TLS in transit and AES-256 at rest to prevent unauthorized access.
Access Controls: We restrict access to personal data to authorized personnel only, with strict role-based access controls.
Regular Security Audits: Our systems undergo regular security testing and vulnerability assessments to maintain data security.

While we take these precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but strive to protect your data to the best of our ability.

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. If you close your account, your data will be deleted or anonymized unless legal or regulatory requirements mandate retention.

6. Your Privacy Rights

Flexy-Pay respects your rights regarding your personal information. Depending on your location, these rights may include:

Access: Request a copy of your data and information about how we process it.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request deletion of your data under certain circumstances (e.g., when it’s no longer needed).
Data Portability: Request a copy of your data in a machine-readable format.
Opt-Out: You can opt out of marketing communications through your account settings or by following the unsubscribe link in emails.

To exercise your rights, please contact our support team at support@flexy-pay.com. We may require additional information to verify your identity.

7. Children’s Privacy

Flexy-Pay does not knowingly collect or solicit personal information from individuals under 13 years of age. If we become aware that we have collected information from a child under 13, we will promptly delete it.

8. International Data Transfers

As Flexy-Pay is a global service, your information may be transferred to, stored, or processed in a country other than your own. We take steps to ensure that your data receives the same level of protection in these jurisdictions.

9. Cookies and Tracking Technologies

Flexy-Pay uses cookies and similar technologies to improve your experience, analyze traffic, and personalize content. You can manage your cookie preferences in your browser settings, although disabling cookies may affect the functionality of our Service.

10. Changes to This Privacy Policy

Flexy-Pay may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. We will post any updates on this page and may notify you of significant changes by email or within the app. Your continued use of Flexy-Pay after changes are posted signifies your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@flexy-pay.com
Mail: Flexy-Pay Data Privacy Team, [Bali,opposite SGBC, Douala, Cameroon]

Your privacy and security are our top priorities. Thank you for trusting Flexy-Pay.